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\u043c\u0430\u0440\u043a\u0443\u0432\u0430\u043d\u043d\u0456 \u0441\u0430\u043c\u0435 \u043d\u0430 \u043c\u0456\u0441\u0446\u0456 \u0432\u0438\u043a\u043e\u043d\u0430\u043d\u043d\u044f \u0440\u043e\u0431\u0456\u0442 \u2014 \u043f\u0440\u043e\u0441\u0438\u043c\u043e \u043f\u043e\u044f\u0441\u043d\u0438\u0442\u0438, \u0447\u0438\u043c \u043e\u0431\u0443\u043c\u043e\u0432\u043b\u0435\u043d\u0430 \u0442\u0430\u043a\u0430 \u0432\u0438\u043c\u043e\u0433\u0430.\n3. \u041f\u0456\u0434\u043c\u0456\u043d\u043d\u0456 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0456 \u0442\u0430 \u0457\u0445 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f\n\n\u041f\u0440\u043e\u0441\u0438\u043c\u043e \u0443\u0442\u043e\u0447\u043d\u0438\u0442\u0438:\n\n3.1. \u0427\u0438 \u0434\u043e\u043f\u0443\u0441\u043a\u0430\u0454 \u0417\u0430\u043c\u043e\u0432\u043d\u0438\u043a, \u0449\u043e \u043f\u0456\u0434\u043c\u0456\u043d\u043d\u0456 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0456 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\u0442\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 Service Desk\n\n\u0414\u043b\u044f \u0448\u0432\u0438\u0434\u043a\u043e\u0457 \u043e\u0431\u0440\u043e\u0431\u043a\u0438 \u0437\u0430\u044f\u0432\u043e\u043a \u0442\u0430 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044e SLA \u043f\u0440\u043e\u043f\u043e\u043d\u0443\u0454\u043c\u043e \u0417\u0430\u043c\u043e\u0432\u043d\u0438\u043a\u0443 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u043e\u0432\u0443\u0432\u0430\u0442\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 Service Desk:\n\n\u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u044f \u0437\u0430\u044f\u0432\u043e\u043a;\n\n\u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u043d\u0438\u0439 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0447\u0430\u0441\u0443 \u0440\u0435\u0430\u0433\u0443\u0432\u0430\u043d\u043d\u044f;\n\n\u0456\u0441\u0442\u043e\u0440\u0456\u044f \u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f 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\u0444\u043e\u0440\u043c\u0443\u0432\u0430\u043d\u043d\u044f \u043a\u043e\u0440\u0435\u043a\u0442\u043d\u043e\u0457, \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u043b\u044c\u043d\u043e\u0457 \u0442\u0430 \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e \u0440\u0435\u0430\u043b\u0456\u0441\u0442\u0438\u0447\u043d\u043e\u0457 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u0457.", "date": "2025-12-04T13:41:41.883783+02:00", "answer": "\u041c\u0438 \u0437\u0430\u0431\u0435\u0437\u043f\u0435\u0447\u0443\u0454\u043c\u043e \u0447\u0430\u0441\u0442\u0438\u043d\u0443 \u043f\u0440\u0438\u043c\u0456\u0449\u0435\u043d\u043d\u044f, \u0434\u043e\u0441\u0442\u0430\u0442\u043d\u0454 \u043e\u0441\u0432\u0456\u0442\u043b\u0435\u043d\u043d\u044f, \u043d\u0430\u044f\u0432\u043d\u0456\u0441\u0442\u044c \u0435\u043b\u0435\u043a\u0442\u0440\u043e\u0435\u043d\u0435\u0440\u0433\u0456\u0457.\n\u041c\u0430\u0440\u043a\u0443\u0432\u0430\u043d\u043d\u044f \u043d\u0430 \u043c\u0456\u0441\u0446\u0456 \u0437\u0430\u043f\u0440\u0430\u0432\u043a\u0438 \u043e\u0431\u0443\u043c\u043e\u0432\u043b\u0435\u043d\u043e \u043c\u0456\u0441\u0446\u0435\u043c \u0437\u0430\u043f\u0440\u0430\u0432\u043a\u0438, \u043e\u0441\u043a\u0456\u043b\u044c\u043a\u0438 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0456, \u0449\u043e \u0437\u0430\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u044c\u0441\u044f, \u043d\u0456\u043a\u0443\u0434\u0438 \u043d\u0435 \u043f\u0435\u0440\u0435\u043c\u0456\u0449\u0443\u044e\u0442\u044c\u0441\u044f.\n\u041d\u0430\u0442\u0435\u043f\u0435\u0440 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u044e \u0447\u0435\u0440\u0435\u0437 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 Service Desk \u043d\u0435 \u0440\u043e\u0437\u0433\u043b\u044f\u0434\u0430\u0454\u043c\u043e.", "questionOf": "tender", "relatedItem": "613410f52edb49cfb0252e0833231e4b", "dateAnswered": "2025-12-04T14:36:35.588448+02:00"}, {"id": "2da996b1423047f1bc6bc79b06768a4e", "author": {"hash": "02d20418ebe71d4e0fc0be8b4840f568"}, "title": "\u0423\u0442\u043e\u0447\u043d\u0435\u043d\u043d\u044f \u0441\u0442\u043e\u0441\u043e\u0432\u043d\u043e \u041f\u0456\u0434\u043c\u0456\u043d\u043d\u0438\u0445 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0456\u0432 \u0442\u0430 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0456, \u0449\u043e \u043d\u0435 \u043f\u0456\u0434\u043b\u044f\u0433\u0430\u044e\u0442\u044c \u0432\u0456\u0434\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044e", "description": "\u0423 \u043f.3 \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u0438\u0445 \u0432\u0438\u043c\u043e\u0433 \u0437\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043e, \u0449\u043e \u0443 \u0440\u0430\u0437\u0456 \u0432\u0438\u0445\u043e\u0434\u0443 \u0437 \u043b\u0430\u0434\u0443 \u043a\u0430\u0440\u0442\u0440\u0438\u0434\u0436\u0430 \u0442\u0430 \u043d\u0435\u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u0439\u043e\u0433\u043e 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